Money Back Guarantee

Terms and Conditions of Money Back Guarantee, as of 1/26/11

What is "Refusal of Delivery" on applicable trailers:

When your new trailer arrives you may refuse delivery. If there is something wrong such as a flat tire or broken window, that is a service related item and isn't a reason to refuse delivery. Your new warranty will take care of that and we will get anything resolved for you quickly and easily. Refusing delivery means that your new trailer isn't what we said it was, and you are completely unsatisfied with your purchase due to inadequate presentation, and making any repairs or replacing with another trailer isn't going to bring satisfaction to you. It means you are not going to purchase your trailer and there isn't any resolve to the situation other than getting your money back. If that is the case, you may kindly inform your delivery driver that you are refusing delivery and he will return your trailer to the facility for a 100% refund, including any applicable freight. Whatever method of payment you used initially will be the method in which your refund occurs and it will be within 10 days.

These terms and conditions apply for all horse trailers listed for sale on our website.

Accepting Delivery:

Once your horse trailer is delivered and the 14 days inspection period passed, this confirms you are satisfied with your purchase and this completes your transaction as the new owner. If something is wrong or a correction needs to be made, your bumper to bumper warranty will take care of anything that so you are covered. Simply make a notation on the delivery receipt and hand it back to your driver or, contact our support department. Our customer service will contact you and make arrangements to get anything corrected that is needed.

Payment Terms:

A standard deposit of 30% is required when ordering a horse trailer value more than $10,000.00 with balance due before delivery. For all orders up to $9,999.00, full payment is required before delivery starts.